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Customer Satisfaction by Michelle Spaul

How I have helped others…

From product returns to profitability

By asking what does that mean and driving through to root cause, I became a Voice of the Customer and saved £600,000 a year by preventing customer returns.

From product cost to total cost

By challenging preconceptions and enabling cross-functional working, I saved my client millions. And that was on top of a negotiated 17% price reduction.

Internal customer satisfaction

When an organisation changes IT it changes how people work. They don’t like that. I ensured a smooth migration of over 5,000 people by listening to them and preventing customer dissatisfaction.

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