How I have helped others…
From product returns to profitability
By asking what does that mean and driving through to root cause, I became a Voice of the Customer and saved £600,000 a year by preventing customer returns.
From product cost to total cost
By challenging preconceptions and enabling cross-functional working, I saved my client millions. And that was on top of a negotiated 17% price reduction.
Internal customer satisfaction
When an organisation changes IT it changes how people work. They don’t like that. I ensured a smooth migration of over 5,000 people by listening to them and preventing customer dissatisfaction.